A very good blog I follow for information on the Delta frequent flier (ff) program had a post today listing the top 50 devaluations in delta’s ff program in the last couple of years.
Many of the readers of that blog agree with the premise that delta has trashed and taken huge value from its ff program for even its best customers. Yet, many of those same readers say that they will stay with delta. Even the author of the blog will stay for at least a couple of more years.
There are many valid and individual reasons for not switching. In my opinion there are many compelling reasons for switching. For anyone who has a choice of airlines it makes no sense to continue to give hard-earned money to a business that continually lies and disrespects even its best customers.