Previous posts about this business-class trip on China Eastern Airlines from Charlotte, NC to Bangkok, Thailand via Shanghai, China:
After the outstanding escort through security provided by the Chin Eastern rep at T1, I took the short hallway to the right to go to the Air France lounge near gate 1. The Korean Air lounge is across from gate 3 in T1. It is a Priority Pass lounge.
On my other flights from T1 the Korean Air lounge was not open. This time my flight was leaving during its operating hours. I decided to take a look.
The other Korean Air Lounge that I’m familiar with in the US is the one in the Tom Bradley International Terminal at LAX. This lounge has very nice seating including a terrace that overlooks the terminal.
I have often visited this lounge over the last several years when flying internationally on Korean Air or Delta. The quality of food and beverages has declined noticeably in that time. The decline seems to have been related to becoming a Priority Pass lounge and having many more customers than when it was only open to Korean Air and SkyTeam elites and Korean Air lounge members.
I wanted to compare this lounge with those experiences. The greeting as I entered the lounge was unenthusiastic, which is something that seems to have become commonplace at LAX. In contrast, the representatives at the Korean Air Prestige and First lounges in Seoul/Incheon are very friendly and helpful.
I entered the lounge and was immediately unimpressed by the decor. The seating areas offer no privacy and lack convenient power outlets. The lounge overlooks the concourse at T1 with limited views of the tarmac.
The food selection was even more limited than the offerings at LAX.
Korean Air is an airline with great in-flight service and a very good hard and soft product. The two Korean Air lounges in the US that I’ve visited have not lived up to that high standard.